Returns & Refunds policy

At Backgrounds Fast, we strive to provide accurate and reliable background check services. However, we understand that sometimes unforeseen circumstances may arise during our process. Our refund policy is designed to address these situations and ensure customer satisfaction.

Refund Eligibility

Refunds are only provided if we are unsuccessful in completing the background check due to circumstances beyond our control. This includes but is not limited to:

• Insufficient information provided by the client • Third-party data sources unavailable or inaccessible • Technical issues preventing access to required databases • Legal restrictions limiting access to certain records

Refund Process

If you believe your background check was unsuccessful due to reasons beyond our control, please contact our customer service team within 10 days of receiving your results. We will review your case and determine eligibility for a refund based on our policy.

Refund Amount

The amount of the refund will depend on various factors, including:

• The type of background check ordered • The stage at which the check became unsuccessful • Any partial information provided before the check failed

We reserve the right to prorate refunds based on the services already completed.

Refund Exclusions

Our refund policy does not cover situations where:

• You cancel the order before completion • You receive partial results and choose not to continue the check • You dispute the accuracy of the information provided (in such cases, we offer a separate dispute resolution process)

Refund Method

Refunds will be issued using the original payment method. Please allow 10 business days for processing.

Important Notes

• By ordering a background check from BackgroundsFast.com, you acknowledge that you have read and understood this refund policy. • Our policy may change over time, and it's your responsibility to stay informed about any updates. • For the most up-to-date information, always refer to our website's terms and conditions page.

If you have any questions about our refund policy, please don't hesitate to contact our customer service team at info@backgroundsfast.com. We're here to help!